How do I set up an account with Wood Expressions, Inc.?
Call us at 1-800-729-5963 to start the process of opening a wholesale account with Wood Expressions, Inc. We do require a reseller’s permit and the applicable tax ID number.
How do I place an order?
An order can be placed via, phone, fax, email or online. Our minimum order is $250.00. For orders below the minimum a $7.50 service charge would apply. Initial orders require terms of C.O.D., check in advance, or credit card.
Are custom orders available?
Yes, we can custom order many of our products tailored to your requests. There are minimum quantities that would apply and there is a longer waiting period for shipping.
What methods of payment do you accept?
We accept cash, check, credit card (Visa, MasterCard, American Express and Discover), wire transfer and we can establish Net 30 terms with approved credit references.
What are my shipping method choices? How long will it take before my order ships?
We generally ship within 1-2 days for all items that are in stock. For orders to ship the same day, we would recommend placing your order before 12:00pm Pacific Standard Time, but please note that same day service is not guaranteed. Wood Expressions, Inc. will do it’s very best to ensure the quickest possible shipment.
What shipping method do you use?
UPS Ground delivery is our standard shipping method in the United States. Depending on the situation, various other shipping methods are available upon request. Please contact us at 1-800-729-5963 for further information.
Do you ship internationally?
Yes, we do ship to International destinations. These shipments generally require a payment prior to the shipment of an order.
Do you ship to Canada?
Yes, we ship to Canada via UPS standard ground service or we can also work with a freight consolidator. Your order may be subject to import duties and taxes, which are levied once a package reaches your country. We have no control over these charges and cannot predict what the costs may be. Generally, packages may be delayed and held at your local customs if duties and taxes have not been paid.
How do I check status on my order?
If an order is shipped out via UPS, and a valid email address is provided, Wood Expressions, Inc. will automatically send you a tracking confirmation # for your convenience. Please allow approximately 24 hours before tracking the package. If an order is shipped from a different carrier, a tracking confirmation can be provided upon request.
What if my product is out of stock?
We try our best to keep all items in stock, but in the event an item you purchased is back ordered or out of stock, we will send you an email or contact you immediately. We will inform you when we expect to receive our restock of the item and offer you a comparable substitute.